A simple system that helps keep you and your customer CarNected
Keep your customers informed about their vehicles progress without having to pick up the phone!
Start a free trial today, no credit card required and absolutely initial no commitment.
WHY DO YOU NEED CARNECTION?
are you Constantly answering / MAKING phone CALLS instead of
focusing on working on vehicles?
If this sounds like you, let’s get CarNected!
Our automated system for scheduling appointments and providing updates to the customer enables you to concentrate on your job, whilst giving great customer service at the touch of a button.
We offer a cost effective, simple solution for booking management and customer interaction. Sending messages direct to your customer keeping them up to date with job progress saving you time and money calling and chasing customers with job updates.
Booking Management
Schedule bookings, record the customers details, vehicle information and the work to be completed.
Record and adjust expected collection times or give flexibility with open ended bookings.
Workflow
Create custom workflows tailored to your garages day to day needs, or vehicle type.
Define what messages are sent and when, with custom content and replacements such as ‘garage name’, ‘customer name’ to personalise the experience.
Integrations
Lookup vehicle registrations via our DVLA API integration to obtain a vehicles MOT expiry date and any available extended vehicle information, such as make / model, colour etc.
Instant Messaging facility
TEXT MESSAGING
Send SMS messages with custom messages to your customers at user defined points to match your workflow.
Pre-booking reminder text messages at configurable times.
EMAIL Messaging
Send Email messages with custom messages to your customers at user defined points to match your workflow.
NOTIFICATIONS
Customers with the CarNection app installed on their Android phone or tablet can recieve instant notifications of booking progress via the app.
keeping you and your customer carnected!
PRODUCTIVITY
Increase booking throughput, more time on the job than phoning/chasing customers to inform them of job progress.
Minimise “no shows” with pre-text reminders.
TIME SAVING
Spend less time calling and manually contacting customers, leaving more time for paying work.
Low COSTS
Choose a suitable subscription plan to match your business needs.
Messages start from a little as 5p per message. Each plan comes with a bundle of messages included.
Keep on track of your spend with our messaging dashboard show the status of each message sent.
Common ISSUES AFFECTING YOUR BUSINESS….
Decreased Productivity
Constant interruptions to answer the phone can disrupt the workflow of mechanics, leading to decreased productivity.
Every time a mechanic stops working on a car to answer the phone, or make a phone call, they lose momentum and have to refocus when they return to the task in hand. This can result in longer repair times and few completed jobs over all.
Customer Dissatisfaction
Customers who bring their cars to the garage expect prompt service and attention to their needs.
If the phone calls constantly interrupt mechanics, it can lead to delays in completing repairs and frustrated customers who are waiting for updates on their vehicles. This can result in decreased customer satisfaction and potentially lead to negative reviews or loss of repeat business.
Sound familar so far?…..
Increased Errors
Constantly switching between tasks, such as working on cars and answering the phone, can increase the likelihood of mistakes in both activities.
Mechanics may forget steps in the repair processor provide incorrect information to callers due to the distraction of the phone ringing constantly. This can result in rework, additional repairs or unhappy customers
Missed Opportunities
If mechanics are tied up answering the phone or making calls, they may miss out on potential opportunities to upsell services or schedule additional appointments. This can impact the garages revenue and profitability in the long run.
Stress
Constantly juggling multiple tasks and dealing with interruptions can lead to increased stress and burnout among mechanics and other staff members. This will negatively impact moral and employee satisfaction leading to higher staff turnover rates and difficulty retaining skilled workers.